Patient Reference Group
Our patient reference Group has launched.
By working together and understanding the needs of the surgery and the patients, we aim to:
The Patient Reference Group is not a forum to voice formal complaints or grievances. Complaints need to be handled via the complaints process at the surgery (for more information please see here.
Patient Reference Group members are recruited to represent the wider views of patients registered at The Village Medical Centre, not solely the views of the individual.
Patients and carers and their future care and treatment by the surgery/NHS will not be affected by their involvement in this piece of work.
To join our Patient Reference Group please visit here
By working together and understanding the needs of the surgery and the patients, we aim to:
- Learn more about our patients experiences.
- Make sure services are designed and adapted to respond better to our patients needs.
- Tap into the enthusiasm and energy of our patients to make long-term improvements.
- Develop and encourage closer relationships between staff and patients.
- Promote patient education.
- Improve the quality of care we provide.
- Identify ways of meeting patients needs more appropriately.
- Be able to use information provided by patients to help make improvements.
- Make sure changes make sense to those that are affected by them.
The Patient Reference Group is not a forum to voice formal complaints or grievances. Complaints need to be handled via the complaints process at the surgery (for more information please see here.
Patient Reference Group members are recruited to represent the wider views of patients registered at The Village Medical Centre, not solely the views of the individual.
Patients and carers and their future care and treatment by the surgery/NHS will not be affected by their involvement in this piece of work.
To join our Patient Reference Group please visit here